Journal of Emergencies, Trauma, and Shock

ORIGINAL ARTICLE
Year
: 2019  |  Volume : 12  |  Issue : 1  |  Page : 48--53

A comparison of nonobese versus obese emergency department patient satisfaction scores utilizing Standard U.S. hospital survey query methodology


Christopher Mock1, Justin Hensley1, K Tom Xu2, Peter B Richman1 
1 Department of Emergency Medicine, CHRISTUS Health/Texas A&M Health Science Center, Corpus Christi, Texas, USA
2 Department of Emergency Medicine, Texas Tech University, Lubbock, Texas, USA

Correspondence Address:
Dr. Peter B Richman
Department of Emergency Medicine, CHRISTUS Health/Texas A&M Health Science Center, Corpus Christi, Texas 78405
USA

Background: Prior research reveals that overweight patients have higher emergency department (ED) utilization rates, longer length of stay, and face increased misdiagnosis risk. Objective: The objective of this study was to evaluate the association between obesity and ED patient satisfaction. Methods: This study was a cross-sectional study. A convenience sample of inner-city ED patients completed a written survey, then rated overall satisfaction with ED care (10-point scale), and rated components of satisfaction (4-point scale; never to always). Body mass index (BMI) was calculated using triage records (obesity = BMI >30). Results: Five hundred and sixty-four patients were included in the study group (50.5%: obese, 55.4%: female, mean age: 43.2 ± 25.4 years). With respect to overall visit satisfaction (rating 8 or greater on 10-point scale), bivariate analysis revealed no differences between nonobese versus obese patients (74.6% vs. 73.9%; P = 0.85). There were no significant differences for score of 4 (always) for components of ED satisfaction: physician courtesy (87.9% vs. 90.4%; P = 0.34), nurse courtesy/respect (89.2% vs. 88.7%; P = 0.87), doctor listened (85.4% vs. 87.1%; P = 0.5), doctor explained (80.2% vs. 85.0%; P = 0.14), and recommend to friend (72.5% vs. 81.1%; P = 0.02). Within our multivariate model, obesity was not associated with overall satisfaction (scores of 8 or greater) (P = 0.97; odds ratio = 0.99 [95% confidence interval = 0.65–1.5]). Conclusions: Despite research that suggests that overweight patients have characteristics of their ED visit that might increase dissatisfaction risk, we found no difference in satisfaction scores between nonobese and obese patients.


How to cite this article:
Mock C, Hensley J, Xu K T, Richman PB. A comparison of nonobese versus obese emergency department patient satisfaction scores utilizing Standard U.S. hospital survey query methodology.J Emerg Trauma Shock 2019;12:48-53


How to cite this URL:
Mock C, Hensley J, Xu K T, Richman PB. A comparison of nonobese versus obese emergency department patient satisfaction scores utilizing Standard U.S. hospital survey query methodology. J Emerg Trauma Shock [serial online] 2019 [cited 2020 Sep 26 ];12:48-53
Available from: http://www.onlinejets.org/article.asp?issn=0974-2700;year=2019;volume=12;issue=1;spage=48;epage=53;aulast=Mock;type=0